Tales from the Level 3 Helpdesk: A colleague told me an interesting tale about a strange situation he encountered whilst working for a large multinational IT helpdesk. A new user called up and was having trouble with their computer. Their home drive was not being mapped automatically upon login and 3 tech's had given up trying to troubleshoot the situation. A most senior engineer overheard two techs discussing this issue and just casually asked:
His name's not Con, is it?
As it turned out it his first name was, and that was of course the cause of the ...